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JOIN OUR TEAM

Travel Queen is growing and we’re looking for super enthusiastic, proactive and reliable team members with admin, customer service, marketing and creative content experience to join our team!

Hi, I'm Mel, the founder of Travel Queen; a group tour operator company providing group adventures for women aged 25 to 59. Our tour destinations currently include Bali, Bosnia & Herzegovina, Croatia, Hawaii, Montenegro, Thailand and Vietnam & Cambodia, and we have loads more planned. We have incredibly loyal customers, a.k.a our 'Travel Queens', with many returning for their second, third, fourth, fifth and even sixth and seventh tours with us already!

 

We know that what we offer is unique and special, and isn't just about amazing holidays but also about empowering women and often making a positive difference to their lives long after a tour is over, through the new friendships that are formed with other women and feelings of greater confidence and self belief that our Travel Queens tell us they experience too.

 

This is an exciting opportunity to join a stable, super personal and unique small business, that you will become a massively important part of and where you will have huge opportunities to learn, develop and progress, as our team grows even more. I'm writing this in person because since we became a certified member of the Travel Trust Association in July 2017 the business has been run solely by myself, but as we approach our 7th birthday, it is time for us to grow. 

 

I want to build a team of people who are as passionate about what we provide to our customers as I am, who can help to not only keep the standard of our customer service and whole tour experience super high, but raise it even higher, and to grow our community to reach a much wider audience of women too. 

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It will be me personally carrying out the whole recruitment process and if you join our team you will work very closely with, and directly beside, me in our South Manchester office.

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Travel Queen is extremely important to me and I've invested a lot of myself into building it, so as you can imagine, this means I have extremely high standards and expectations! I’m looking for super enthusiastic, hardworking people with impressive initiative and a commitment to learning. There's a lot more work that goes into running Travel Queen behind the scenes, than people realise from following us on social media and seeing the glamorous travel side!

 

I am also a big believer in the simple, important things in life, like making sure you're happy, healthy and doing something you love, and being well rewarded for hard work and dedication. It's really important to me to make sure that anyone who works at Travel Queen feels all of these things, and that you're part of a real team, all working closely together to build something even more special. 

 

Taking care of your physical and mental wellbeing is very important to me and we have a very cool, travel themed, 'not very officey' new Travel Queen HQ (check out our socials for updates) at Abney Hall in Abney Park in Cheadle, South Manchester, where you can make use of our sit-to-stand-up desks, comfy lounge breakout space and time out in our beautiful woodland surroundings to recharge. There's even a little waterfall you can sit by on your lunch!

While there will be times I will have to travel and run our tours, I'm also putting in place more overseas Tour Leaders to run them for me, so I will have even more time at home to build our team, and create social activities out of the office for us to get to know each other too.

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As key members of our UK team, our South Manchester HQ in Cheadle is where you will be based on a full time basis.

 

The main areas we need support with first are detailed in the job descriptions below, but if your experience covers both of these roles or you are a little more experienced, we’d like to hear from you too.

 

Finding the right people to work closely together as a happy, productive little team is the most important thing to me, and I may even shape the exact roles, responsibilities, hours and salary around the right people. So, as part of completing your application, please tell me as much as you can about your experience and strengths in the areas we need support, and what your current salary and preferred working hours are.

 

We are looking for people to work full time, usual office hours Monday to Friday, but our customers can also be most active outside of these hours, so you may also be required to have some flexibility and occasionally work until the early evenings on some weeknights and on weekends. 

 

Check out what kind of support we need in the job descriptions below, then scroll down to see how to submit your application with your CV and covering letter.

 

The closing date is 14 July and interviews will be held in the week/s commencing 22/29 July, with a view to starting with us on 2 September.

 

If you would need to give your current employer more than one month's notice, please let us know that in your application.

 

If you found this page through Indeed, there is no need to submit an application through their website as well, as applying here through our website is our preferred way for you to submit your application and it will come directly to me.

 

Please be aware that our office is located on the second floor and due to the building's historic nature, there is no lift, so the only access is by the stairs. We also have a regular office visitor, a.k.a. our super cute furry friend Murph the dog, who likes to hang out at Travel Queen HQ, usually sleeping in the corner!

 

Please share the link to this page with anyone you think might be interested in joining our team and help us spread the word by sharing it on your social media too.

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Thank you and good luck with your application!

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Mel

ADMIN, CUSTOMER EXPERIENCE & TOUR SUPPORT ASSISTANT

Are you a friendly, outgoing, super organised admin / customer service specialist with excellent attention to detail? We need your help with all of this and more:

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  • Respond to customer enquiries and comments by email, phone, social media and through our website

  • Create booking confirmations and handle customer payments

  • Make and update bookings and handle payments for accommodation, travel and flights with our partner suppliers and other providers

  • Be responsible for completion of Travel Queen and Travel Trust Association back office system tasks and keep all records up to date

  • Keep detailed records of business activity to support financial accounts management

  • Set up and manage pre-tour Facebook groups to help our Travel Queens prepare for their tour

  • Create and manage our CRM database and use it to keep in touch and manage relationships with existing and potential Travel Queens

  • Send out customer feedback surveys after tours, collate and monitor responses and ask for customer reviews

  • Support the rest of the team as needed with marketing related admin, including social media posting, monitoring comments, website updates and SEO

  • Provide admin support for virtual and face to face events hosted by Mel

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EXPERIENCE, KNOWLEDGE & SKILLS

  • Proven experience of being able to manage and maintain critical administrative / business support systems

  • Experience in interacting professionally with customers through a variety of channels

  • Adept at Microsoft Word & Excel including creation and maintenance of spreadsheets using formula

  • Excellent oral and written communication skills

  • Outstanding attention to detail and an extremely thorough approach

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This position will start out as an assistant role, with tasks and responsibilities ranging from those that are easy to pick up quickly, to more complex processes that are critical to the running of the business and our customers' experience, that come with greater responsibility. If you are able to take care of critical tasks, customer service and projects with greater initiative, you'll have the opportunity in the future to become our Customer Experience & Tour Support Co-ordinator.

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SALARY

Up to £25,000 per annum, depending on experience and current salary.

MARKETING & CREATIVE CONTENT ASSISTANT

Are you a creative, enthusiastic marketer or content creator with a head full of ideas, who gets what matters to our target customers? We need your help with all of this and more:

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  • Working closely with Mel as Travel Queen's strategic marketing manager, you will create annual and monthly marketing plans together, that guide all promotional activity, driven by key brand messages and strategic sales and marketing objectives

  • Be responsible for implementing these plans on a daily basis in line with pre-planned, strategic schedules 

  • Write creative copy, tailored to a variety of different marketing channels, in keeping with the Travel Queen brand voice, from social media posts, e-newsletters, tour listings, general and blog content on the Travel Queen website

  • Efficiently generate a significant increase in super engaging content every week through the creation, scheduling and management of social media posts, reels and stories, and report on results achieved

  • Generate a constant stream of new ideas to communicate key brand messages utilising existing marketing content, and identify opportunities, settings and plans to create new content, both in the UK and on tours

  • Significantly build Travel Queen reach and followers across all marketing platforms and have a clear idea of how to do this

  • Monitor and ensure a significant increase in website visitor numbers and behaviours for both new and returning visitors

  • Take responsibility for social media scheduling, monitoring and engagement (managing comments), both in advance and on a daily basis

  • Update existing and create new digital tour itineraries for customer use on tour using graphic design software Adobe InDesign

  • Photo and video content management

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EXPERIENCE, QUALIFICATIONS & SKILLS

  • Experience in a similar marketing role with examples of good copywriting and content creation that achieved objectives

  • Proven social media experience and knowledge specific to each platform e.g. Instagram, Facebook, YouTube, Tik Tok

  • Excellent oral and written communication skills

  • Outstanding attention to detail and an extremely thorough approach

  • A relevant degree or other qualification is preferred

  • Enthusiasm and commitment to undertake training and development in any areas as required

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This position will start out as an assistant role working closely with Mel, following her strategic and practical direction. As you become more experienced in understanding the Travel Queen brand and are able to more independently manage marketing activity and campaigns, you'll have the opportunity as we grow in the future to become our Marketing Co-ordinator!

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SALARY

Up to £25,000 per annum, depending on experience and current salary.

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SUBMIT YOUR APPLICATION HERE
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Thank you for applying to join our team! We'll get back to you soon after the closing date of 14 July if you have been selected to attend an interview in the week commencing 22/29 July.

Our closing date for applications was 14 July 2024 and this form no longer accepts submissions.

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