OUR 'BOOK WITH CONFIDENCE' PROMISE
AN UPDATE IN RESPONSE TO THE CORONAVIRUS (COVID-19) PANDEMIC
We are thinking of everyone during this difficult time and hope you and your loved ones are safe, well and coping okay. Your health and safety is our top priority and we always follow the advice of the UK government and the authorities of the countries we visit. As a result, and in response to the Coronavirus (COVID-19) Pandemic, we have currently cancelled all tours up until 30 June 2020.
We are staying positive and looking forward to our future adventures being able to go ahead, and we know that many people are dreaming and looking ahead to their next trip right now, so we are taking bookings for tours later this year and next year. We also understand that if you’re thinking of booking soon, you’ll want to know what happens if your tour isn’t able to go ahead as planned.
If your tour is cancelled or postponed due to advice against travel issued by the FCO, you will still get the adventure you paid for, on a future date that suits you, and this will remain 100% financially protected.
We’ve set out the detail of this promise to you for all new bookings below.
Free transfer to a future tour
As a travel company based in the UK, we follow The Foreign & Commonwealth Office (FCO) advice. If they advise against travel to a destination or all travel in general, we’ll postpone our affected tours or amend tour itineraries in line with this advice.
If your booking is affected, we’ll contact you directly and you’ll be given the option to transfer onto a future tour date, without our usual cancellation or transfer charges. You’ll be given a choice of future tour dates, for the same tour destination and itinerary, taking place within 12 months from your original tour start date, so you can choose the tour date that best suits you.
Security, payment protection and outstanding customer service
Travel Queen LTD is a specialist and super personal tour operator company with a strong, streamlined and adaptable business model. This means we are well placed to ride out the impact of the Coronavirus pandemic, that is proving financially challenging for many larger travel companies with significant overheads, large teams and physical premises.
It also means you will always receive our excellent standard of service as one of our incredibly valued, individual Travel Queen customers. You will never be just a number to us or become lost in endless telephone queues; if you need to speak with us we’ll always be there for you.
Travel Queen is here to stay, yet we know that additional reassurances during these uncertain times will give you even greater confidence in your booking, so you can rest assured that should anything ever happen to us, your booking is 100% financially protected by the Travel Trust Association (TTA).
The TTA is one of the UK’s main regulatory travel industry bodies, that provides even greater financial protection than ABTA, due to their 100% financial protection guarantee. You can find out more about the TTA here.
Independent travel arrangements
For bookings of all travel arrangements outside of our organised group tours, please get in touch to discuss the individual circumstances of your booking, as these will differ on a case-by-case basis depending on the specific travel services and partners or suppliers involved.
Our full booking terms and conditions are detailed here.
OUR GROUP TOURS FOR WOMEN
Travel Queen specialises in luxury group tours for independent women in their mid 20s, 30s, 40s and 50s, that we call adventures with style. Whether you're single, looking for a company specialising in trips for solo travellers, or would just like a fantastic holiday with the girls, you'll join a group of women all looking for adventure and other women to travel with, that could become lifelong friends and your new travel buddies!
Click our current tours here to see dates, itineraries, what's included and FAQs and join our mailing list to find out about new group tours to new destinations coming soon.